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FAQ's

Frequently Asked Questions

Wondering what type of dock to choose or what type of elevator is right for your boat? Browse through the questions and answers below to learn more about various topics. If you have any other questions, do not hesitate to contact us.
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  • QUAIS BERTRAND LIFTS
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  • BLU SYSTEM
IS THERE MORE THAN ONE MODEL FOR THE BLU SYSTEM?

The same ballasts are used on all elevators weighing up to 1100 pounds. Some elevators may need custom brackets provided at a modest additional cost.

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WHAT TYPE OF AIR PUMP SHOULD I USE WITH MY BLU SYSTEM?

Any high-volume pump capable of 2-3 PSI pressure may be used.  Two-way 12V pumps such as those intended for inflatable paddle boards are ideal.

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DO I NEED TO UNINSTALL MY BLU SYSTEM AT THE END OF THE SEASON?

No. The BLU System is designed to withstand freezing temperatures.  It can remain installed on your elevator year-round, even if the elevator is stored outside during the winter.

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DO I NEED TO MODIFY MY ELEVATOR TO INSTALL MY BLU SYSTEM?

No.  The BLU System is designed to be installed securely on your boat elevator without requiring any modifications to the structure or mechanics of the elevator.

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WHO CAN INSTALL MY BLU SYSTEM?

Detailed written instructions and an instructional video are available to support autonomous installation and operation. Installation service may also be possible – please contact us for additional information.

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DOES THE BLU SYSTEM OFFER A WARRANTY?

BLU System ballasts and fittings are sold with a limited warranty of ten years.

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HOW MUCH DOES THE BLU SYSTEM COST?

The BLU flotation system for boat elevators is constructed of the best materials to ensure exceptional product quality. The cost of the system depend on the type of elevator you have and the options you choose to add. On average, the price of the BLU System is under $3,000.

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DOCK ON POSTS OR FLOATING DOCK?

Floating : If the water level is variable, if the seabed is unstable, if there is a great depth of water or if you own a large boat.

Pole Docks: If the water depth is 8 feet or less.

SHOULD RED CEDAR BE STAINED?

Red cedar is a very durable wood. However, it turns gray very quickly. Staining will only keep its original beautiful color, but will not extend its life. It is recommended to redo the stain every 2 years.

WHEN SHOULD STABILIZERS BE ADDED?

It is recommended to add stabilizers in water starting at a depth of 3 feet. They will give your dock better stability.

HOW DO I KNOW WHICH BOAT LIFT TO CHOOSE?

Add up the weight of the boat, engine, fuel and accessories. Do not forget the weight of the water in the ballasts, if applicable.

Verify the size of the boat.

HOW DO I CHOOSE MY ROOFING?

Determine if your boat is a wakeboard, confirm the width of your lift, and choose a length that is a minimum of 2 feet longer than your boat in order to properly protect it from bad weather

CAN I LEAVE MY DOCK OR MY LIFT IN THE WATER DURING THE WINTER?

No. The expansion of the ice in the tubes will cause the product to bend or break. In addition, the warranty will become void.

WHAT IS THE WARRANTY APPLICABLE TO BERTRAND DOCKS PRODUCTS?

Bertrand Docks guarantees its aluminum structures and welding for a five-year period, and the mechanics and all accessories that it manufactures for a two-year period. This warranty applies to the normal use of the product under normal conditions.

During the warranty period, Bertrand Docks will repair or replace the product, as required, free of charge upon presentation of the invoice.

The warranty is subject to the following exceptions;

– This warranty covers normal consumer usage and does not cover damages, which in Bertrand Docks’ opinion results from abnormal operating conditions, accidents, excess weight, abuse, improper storage, maladjustment, neglect, poor assembly, poor installation.
– Damages caused by a repair or an attempt to repair by other than a service center authorized by Bertrand Docks will void the warranty.
– Modifications or alterations of the products.
– An act of god
– Damage done by water, salt water or ice.
– Transport, Removal and reinstallation costs are not covered by this warranty.

The warranty is limited to the first buyer.

Bertrand Docks can not be held responsible for the poor state of the seabed

SHOULD RED CEDAR BE STAINED?

Red cedar is a very durable wood. However, it turns gray very quickly. Staining will only keep its original beautiful color, but will not extend its life. It is recommended to redo the stain every 2 years.

HOW DO I CHOOSE MY ROOFING?

Determine if your boat is a wakeboard, confirm the width of your lift, and choose a length that is a minimum of 2 feet longer than your boat in order to properly protect it from bad weather

WHEN SHOULD STABILIZERS BE ADDED?

It is recommended to add stabilizers in water starting at a depth of 3 feet. They will give your dock better stability.

CAN I LEAVE MY DOCK OR MY LIFT IN THE WATER DURING THE WINTER?

No. The expansion of the ice in the tubes will cause the product to bend or break. In addition, the warranty will become void.

DOCK ON POSTS OR FLOATING DOCK?

Floating : If the water level is variable, if the seabed is unstable, if there is a great depth of water or if you own a large boat.

Pole Docks: If the water depth is 8 feet or less.

HOW DO I KNOW WHICH BOAT LIFT TO CHOOSE?

Add up the weight of the boat, engine, fuel and accessories. Do not forget the weight of the water in the ballasts, if applicable.

Verify the size of the boat.

WHAT IS THE WARRANTY APPLICABLE TO BERTRAND DOCKS PRODUCTS?

Bertrand Docks guarantees its aluminum structures and welding for a five-year period, and the mechanics and all accessories that it manufactures for a two-year period. This warranty applies to the normal use of the product under normal conditions.

During the warranty period, Bertrand Docks will repair or replace the product, as required, free of charge upon presentation of the invoice.

The warranty is subject to the following exceptions;

– This warranty covers normal consumer usage and does not cover damages, which in Bertrand Docks’ opinion results from abnormal operating conditions, accidents, excess weight, abuse, improper storage, maladjustment, neglect, poor assembly, poor installation.
– Damages caused by a repair or an attempt to repair by other than a service center authorized by Bertrand Docks will void the warranty.
– Modifications or alterations of the products.
– An act of god
– Damage done by water, salt water or ice.
– Transport, Removal and reinstallation costs are not covered by this warranty.

The warranty is limited to the first buyer.

Bertrand Docks can not be held responsible for the poor state of the seabed

DOCK ON POSTS OR FLOATING DOCK?

Floating : If the water level is variable, if the seabed is unstable, if there is a great depth of water or if you own a large boat.

Pole Docks: If the water depth is 8 feet or less.

SHOULD RED CEDAR BE STAINED?

Red cedar is a very durable wood. However, it turns gray very quickly. Staining will only keep its original beautiful color, but will not extend its life. It is recommended to redo the stain every 2 years.

WHEN SHOULD STABILIZERS BE ADDED?

It is recommended to add stabilizers in water starting at a depth of 3 feet. They will give your dock better stability.

HOW DO I KNOW WHICH BOAT LIFT TO CHOOSE?

Add up the weight of the boat, engine, fuel and accessories. Do not forget the weight of the water in the ballasts, if applicable.

Verify the size of the boat.

HOW DO I CHOOSE MY ROOFING?

Determine if your boat is a wakeboard, confirm the width of your lift, and choose a length that is a minimum of 2 feet longer than your boat in order to properly protect it from bad weather

CAN I LEAVE MY DOCK OR MY LIFT IN THE WATER DURING THE WINTER?

No. The expansion of the ice in the tubes will cause the product to bend or break. In addition, the warranty will become void.

WHAT IS THE WARRANTY APPLICABLE TO BERTRAND DOCKS PRODUCTS?

Bertrand Docks guarantees its aluminum structures and welding for a five-year period, and the mechanics and all accessories that it manufactures for a two-year period. This warranty applies to the normal use of the product under normal conditions.

During the warranty period, Bertrand Docks will repair or replace the product, as required, free of charge upon presentation of the invoice.

The warranty is subject to the following exceptions;

– This warranty covers normal consumer usage and does not cover damages, which in Bertrand Docks’ opinion results from abnormal operating conditions, accidents, excess weight, abuse, improper storage, maladjustment, neglect, poor assembly, poor installation.
– Damages caused by a repair or an attempt to repair by other than a service center authorized by Bertrand Docks will void the warranty.
– Modifications or alterations of the products.
– An act of god
– Damage done by water, salt water or ice.
– Transport, Removal and reinstallation costs are not covered by this warranty.

The warranty is limited to the first buyer.

Bertrand Docks can not be held responsible for the poor state of the seabed

What our clients are saying

More than an hundred 5 stars reviews on Google

Special thanks to Louis-Philippe for taking the time to answer my questions and for doing an A1 job. Impeccable service and quality work. I highly recommend them.

Maxime Primeau

I am extremely satisfied with their work. Their team was professional, efficient, and highly skilled. I highly recommend their services!

David Fouquette

I have specific constraints with my dock and have often been poorly advised in recent years. Last summer, we worked with Quai Solutions for the first time after a neighbor on the lake recommended them. It was the first summer we were able to enjoy the lake with peace of mind, without any issues with our setup. They definitely had the best solution for my dock.

Sarah-Maude Brouillard

We purchased a 10,000 lb Sunstream boat lift from Quai Solutions, and the experience was exceptional. The service before, during, and after the sale was flawless. The team answered all our questions with professionalism and courtesy. We highly recommend Quai Solutions for their outstanding service and expertise.

Samuel Demers

This team is very professional. Very punctual with their appointments, very responsive to our needs and problems with ready solutions. Courteous and reasonably priced. Highly recommended.

John Chen

Quick service, everything we needed to consider before making a decision was clearly explained, and the installation was flawless. We’re really satisfied with our decision to go with Quai Solutions.

Andrée Mayette

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