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FAQ's

Questions fréquemment posées

Vous vous demandez quel type de quai choisir ou quel type d’élévateur convient à votre bateau ? Parcourez les questions et réponses ci-dessous pour en savoir plus sur divers sujets. Si vous avez d’autres questions, n’hésitez pas à nous contacter.

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  • QUAIS BERTRAND LIFTS
  • FLOATING DOCK
  • DOCK ON POST
  • SUNSTREAM LIFTS
  • BLU SYSTEM
EXISTE-T-IL PLUS D’UN MODÈLE POUR LE SYSTÈME BLU ?

Les mêmes ballasts sont utilisés sur tous les ascenseurs pesant jusqu'à 1100 livres. Certains ascenseurs peuvent nécessiter des supports personnalisés fournis à un coût supplémentaire modeste.

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QUEL TYPE DE POMPE À AIR DOIS-JE UTILISER AVEC MON SYSTÈME BLU ?

Toute pompe à haut volume capable d'une pression de 2 à 3 PSI peut être utilisée. Les pompes 12V bidirectionnelles comme celles destinées aux planches de paddle gonflables sont idéales.

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DO I NEED TO UNINSTALL MY BLU SYSTEM AT THE END OF THE SEASON?

No. The BLU System is designed to withstand freezing temperatures. It can remain installed on your elevator year-round, even if the elevator is stored outside during the winter.

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DO I NEED TO MODIFY MY ELEVATOR TO INSTALL MY BLU SYSTEM?

No. The BLU System is designed to be installed securely on your boat elevator without requiring any modifications to the structure or mechanics of the elevator.

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WHO CAN INSTALL MY BLU SYSTEM?

Detailed written instructions and an instructional video are available to support autonomous installation and operation. Installation service may also be possible – please contact us for additional information.

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DOES THE BLU SYSTEM OFFER A WARRANTY?

BLU System ballasts and fittings are sold with a limited warranty of ten years.

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HOW MUCH DOES THE BLU SYSTEM COST?

The BLU flotation system for boat elevators is constructed of the best materials to ensure exceptional product quality. The cost of the system depend on the type of elevator you have and the options you choose to add. On average, the price of the BLU System is under $3,000.

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DOCK ON POSTS OR FLOATING DOCK?

Floating : If the water level is variable, if the seabed is unstable, if there is a great depth of water or if you own a large boat.

Pole Docks: If the water depth is 8 feet or less.

SHOULD RED CEDAR BE STAINED?

Red cedar is a very durable wood. However, it turns gray very quickly. Staining will only keep its original beautiful color, but will not extend its life. It is recommended to redo the stain every 2 years.

WHEN SHOULD STABILIZERS BE ADDED?

It is recommended to add stabilizers in water starting at a depth of 3 feet. They will give your dock better stability.

HOW DO I KNOW WHICH BOAT LIFT TO CHOOSE?

Add up the weight of the boat, engine, fuel and accessories. Do not forget the weight of the water in the ballasts, if applicable.

Verify the size of the boat.

HOW DO I CHOOSE MY ROOFING?

Determine if your boat is a wakeboard, confirm the width of your lift, and choose a length that is a minimum of 2 feet longer than your boat in order to properly protect it from bad weather

CAN I LEAVE MY DOCK OR MY LIFT IN THE WATER DURING THE WINTER?

No. The expansion of the ice in the tubes will cause the product to bend or break. In addition, the warranty will become void.

WHAT IS THE WARRANTY APPLICABLE TO BERTRAND DOCKS PRODUCTS?

Bertrand Docks guarantees its aluminum structures and welding for a five-year period, and the mechanics and all accessories that it manufactures for a two-year period. This warranty applies to the normal use of the product under normal conditions.

During the warranty period, Bertrand Docks will repair or replace the product, as required, free of charge upon presentation of the invoice.

The warranty is subject to the following exceptions;

– This warranty covers normal consumer usage and does not cover damages, which in Bertrand Docks’ opinion results from abnormal operating conditions, accidents, excess weight, abuse, improper storage, maladjustment, neglect, poor assembly, poor installation.
– Damages caused by a repair or an attempt to repair by other than a service center authorized by Bertrand Docks will void the warranty.
– Modifications or alterations of the products.
– An act of god
– Damage done by water, salt water or ice.
– Transport, Removal and reinstallation costs are not covered by this warranty.

The warranty is limited to the first buyer.

Bertrand Docks can not be held responsible for the poor state of the seabed

SHOULD RED CEDAR BE STAINED?

Red cedar is a very durable wood. However, it turns gray very quickly. Staining will only keep its original beautiful color, but will not extend its life. It is recommended to redo the stain every 2 years.

HOW DO I CHOOSE MY ROOFING?

Determine if your boat is a wakeboard, confirm the width of your lift, and choose a length that is a minimum of 2 feet longer than your boat in order to properly protect it from bad weather

WHEN SHOULD STABILIZERS BE ADDED?

It is recommended to add stabilizers in water starting at a depth of 3 feet. They will give your dock better stability.

CAN I LEAVE MY DOCK OR MY LIFT IN THE WATER DURING THE WINTER?

No. The expansion of the ice in the tubes will cause the product to bend or break. In addition, the warranty will become void.

DOCK ON POSTS OR FLOATING DOCK?

Floating : If the water level is variable, if the seabed is unstable, if there is a great depth of water or if you own a large boat.

Pole Docks: If the water depth is 8 feet or less.

HOW DO I KNOW WHICH BOAT LIFT TO CHOOSE?

Add up the weight of the boat, engine, fuel and accessories. Do not forget the weight of the water in the ballasts, if applicable.

Verify the size of the boat.

WHAT IS THE WARRANTY APPLICABLE TO BERTRAND DOCKS PRODUCTS?

Bertrand Docks guarantees its aluminum structures and welding for a five-year period, and the mechanics and all accessories that it manufactures for a two-year period. This warranty applies to the normal use of the product under normal conditions.

During the warranty period, Bertrand Docks will repair or replace the product, as required, free of charge upon presentation of the invoice.

The warranty is subject to the following exceptions;

– This warranty covers normal consumer usage and does not cover damages, which in Bertrand Docks’ opinion results from abnormal operating conditions, accidents, excess weight, abuse, improper storage, maladjustment, neglect, poor assembly, poor installation.
– Damages caused by a repair or an attempt to repair by other than a service center authorized by Bertrand Docks will void the warranty.
– Modifications or alterations of the products.
– An act of god
– Damage done by water, salt water or ice.
– Transport, Removal and reinstallation costs are not covered by this warranty.

The warranty is limited to the first buyer.

Bertrand Docks can not be held responsible for the poor state of the seabed

DOCK ON POSTS OR FLOATING DOCK?

Floating : If the water level is variable, if the seabed is unstable, if there is a great depth of water or if you own a large boat.

Pole Docks: If the water depth is 8 feet or less.

SHOULD RED CEDAR BE STAINED?

Red cedar is a very durable wood. However, it turns gray very quickly. Staining will only keep its original beautiful color, but will not extend its life. It is recommended to redo the stain every 2 years.

WHEN SHOULD STABILIZERS BE ADDED?

It is recommended to add stabilizers in water starting at a depth of 3 feet. They will give your dock better stability.

HOW DO I KNOW WHICH BOAT LIFT TO CHOOSE?

Add up the weight of the boat, engine, fuel and accessories. Do not forget the weight of the water in the ballasts, if applicable.

Verify the size of the boat.

HOW DO I CHOOSE MY ROOFING?

Determine if your boat is a wakeboard, confirm the width of your lift, and choose a length that is a minimum of 2 feet longer than your boat in order to properly protect it from bad weather

CAN I LEAVE MY DOCK OR MY LIFT IN THE WATER DURING THE WINTER?

No. The expansion of the ice in the tubes will cause the product to bend or break. In addition, the warranty will become void.

WHAT IS THE WARRANTY APPLICABLE TO BERTRAND DOCKS PRODUCTS?

Bertrand Docks guarantees its aluminum structures and welding for a five-year period, and the mechanics and all accessories that it manufactures for a two-year period. This warranty applies to the normal use of the product under normal conditions.

During the warranty period, Bertrand Docks will repair or replace the product, as required, free of charge upon presentation of the invoice.

The warranty is subject to the following exceptions;

– This warranty covers normal consumer usage and does not cover damages, which in Bertrand Docks’ opinion results from abnormal operating conditions, accidents, excess weight, abuse, improper storage, maladjustment, neglect, poor assembly, poor installation.
– Damages caused by a repair or an attempt to repair by other than a service center authorized by Bertrand Docks will void the warranty.
– Modifications or alterations of the products.
– An act of god
– Damage done by water, salt water or ice.
– Transport, Removal and reinstallation costs are not covered by this warranty.

The warranty is limited to the first buyer.

Bertrand Docks can not be held responsible for the poor state of the seabed

Ce que nos clients disent de nous

Plus de cent avis 5 étoiles sur Google

Merci spécialement a Louis-Philippe d’avoir pris le temps de répondre a mes questions et d’avoir faite une job A1. Service impeccable et travail de qualité. Je recommande.

Maxime Primeau

Je suis extrêmement satisfait de leur travail. Leur équipe était professionnelle, efficace et très compétente. Je recommande fortement leurs services!

David Fouquette

J’ai des contraintes particulières pour mon quai et me suis souvent fait mal conseillé dans les dernières années. L’été dernier, nous avons fait affaire avec Quai solutions pour la première fois après qu’un voisin sur le lac nous les ait recommandés. C’est le premier été que nous avons pu profiter du lac l’esprit en paix, sans avoir de trouble avec nos installations. Définitivement, ils avaient la meilleure solution pour mon quai.

Sarah-Maude Brouillard

Nous avons acheté un élévateur à bateau Sunstream de 10 000 lbs chez Quai Solution et l’expérience a été exceptionnelle. Le service avant, pendant et après la vente a été impeccable. L’équipe a répondu à toutes nos questions avec professionnalisme et courtoisie. Nous recommandons vivement Quai Solution pour leur service exceptionnel et leur expertise.

Samuel Demers

Cette équipe est très professionnelle. Très ponctuelle à leurs rendez-vous, très réactive à nos besoins et problèmes avec des solutions prêtes. Courtoise et à un prix raisonnable. Fortement recommandée.

John Chen

Service rapide, on nous explique bien tous les éléments à prendre en considération avant de faire un choix, installation impeccable. Vraiment satisfaits de notre décision d’aller avec Quai Solutions.

Andrée Mayette

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Veuillez noter que nous ne vendons pas vos informations à des tiers. Vos données pourraient être utilisées à des fins de marketing. Vous pouvez être inscrit à notre liste de diffusion. Vous pouvez vous désabonner à tout moment. En cliquant sur « Demander un rappel » vous consentez à recevoir un appel téléphonique de notre équipe à tout moment, à être abonné à notre liste de diffusion et de sms.

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